eBay Feedback Removal Policy, Payment Methods & Listing Updates

Update to Feedback Removal Policy
– Customs Fees

Many cross-border sellers have asked
for help when they receive a negative/
neutral Feedback rating because they
wouldn’t mark an item as “gift” in
order to sidestep customs fees. eBay
will now remove Feedback if a) the
listing meets the Customs
Requirements below and b) the seller
receives a negative or neutral Feedback
comment which references customs
delays or customs fees.

The following text, or very similar
wording, must be included in the
listing and be:

* In the format below
* In a font size no smaller
than the majority of the
other text in the description
* Prominently displayed (in the
upper half of the description,
free-standing, etc.)

“International Buyers –
Please Note:
* Import duties, taxes and charges
are not included in the item price
or shipping charges. These charges
are the buyer’s responsibility.
* Please check with your country’s
customs office to determine what
these additional costs will be
prior to bidding/buying.”

In addition, sellers may wish to
include additional helpful statements
for their buyers, such as:

* “These charges are normally
collected by the delivering
freight (shipping) company or
when you pick the item up –
do not confuse them for
additional shipping charges.”
* “We do not mark merchandise values
below value or mark items as
‘gifts’ - US and International
government regulations prohibit
such behavior.”

To learn more, please read
eBay’s Feedback Removal Policy.

New Approved Payment Methods
-- Moneybookers and Paymate

In February, eBay will be adding two
new electronic payment methods to
the permitted payments list in the
Accepted Payments Policy:
Moneybookers and Paymate.

These are established payment
methods that increase the safe
choices available to our buyers
and sellers, which currently
include PayPal, credit and debit
card payment to a seller’s merchant
account, Propay or Pay on Pick-up.

To learn more about these new
payment methods, visit
www.moneybookers.com/partners/us/ebay
and www.paymate.com/eBay.

Please note, Propay also plans to
open up its payment service to all
levels of Powersellers starting
January 22.
For more information about Propay,
go to www.Propay.com/eBay

Better integration for Internet
Merchant Accounts

For sellers who currently accept
payments to an Internet merchant
account, we‘re improving the
checkout experience to make
payments more convenient and
secure for you and your buyers.
Buyers will be able to pay sellers
directly to their Internet merchant
account by entering their credit
card information in eBay’s secure
checkout instead of sending information
via phone or email. You will need
to sign up for a Payflow Gateway
account in March to connect your
Internet merchant account to eBay.
This service will be available to
sellers with an Internet merchant
account at no additional cost.
For more details on these changes
and how to take advantage of this
new service, please read our
Frequently Asked Questions.

Seller Checklist
– Listing update reminders

Review Seller Checklist at
www.ebay.com/checklists for
details on these important updates
you’ll want to make to your listings:

1) Book, Music, DVDs & Movies and
Video Game listings with shipping
charges over the maximums in the
item descriptions should now
be removed.

2) References to checks and/or money
orders, or any other payment method
not permitted on eBay.com, should
be removed from item descriptions.

3) If you are shipping globally, add
customs “disclaimer” text to your
description to protect your Feedback.

4) A return policy and handling time
must be specified in your listings
by mid-March.