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Amazon.com Displays Optional Feedback Responses to Sellers
By Ina Steiner

Amazon.com announced it was making additional buyer
feedback information available to sellers in the Feedback
Manager tool in the Seller Account section. Amazon has
been asking buyers three optional questions as part of
the feedback collection process:

• Did your item arrive by (date)?
• Did your item arrive in the condition
as described by the seller?
• If you contacted this seller,
did you receive prompt and courteous service?

Sellers will now be able to see the answers to those
questions in three new columns in Feedback Manager
called Arrived on Time, Condition Described, and Courteous
Service. The buyer's answer to each question is indicated
in the corresponding column. A dash in the column indicates
the buyer did not answer that question.

Amazon.com said buyers would not be able to view
this information.